What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why are aussie credits cards being rejected?

    Asked by dansegal on April 02, 2017 at 08:20 PM

    tried with several different visa/mastercards and none are working. clients very annoyed at not being able to pay for premium use. please resolve 


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    JotForm Support

    Answered by Chriistian on April 02, 2017 at 09:37 PM

    If the credit cards are being rejected, perhaps it means that the card is expired or there are no funds on the card. 

    Alternatively, you can also try other Payment Gateway supported by JotFOrm like PayPal, PayPal Express, PayPal Pro, Stripe, Authorize.Net, Dwolla, Square, etc.

    Mastering Payment Form Integrations with JotForm

    However, if you mean something else or further assistance, please do get back to us.


  • Profile Image

    Answered by dansegal on April 02, 2017 at 09:45 PM

    Hi Christian 


    As mentioned, I have used several cards. All of which definitely have funds on them. I am in a real bind here as my clients are really suffering without theses forms being active!

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    JotForm Support

    Answered by Chriistian on April 02, 2017 at 11:03 PM

    If I understand you correctly, you would like to upgrade to Premium Plan? Please allow me to inform you that Premium Plan is not available anymore. The available JotForm Paid Plans are Bronze, Silver and Gold Plan. Please see our Pricing Page to know more about each Paid Plans.

    Here's a guide on How to Upgrade My Account

    Let us know if you need further assistance.