What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take to get a question answered?

    Asked by LAVAmom on April 02, 2017 at 08:43 PM

    I asked a question a little more than an hour ago. Does anyone know if questions are answered on weekends and how long should I expect to wait for a response?

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    JotForm Support

    Answered by Chriistian on April 02, 2017 at 10:50 PM

    The JotForm Support Team is available 24/7 and we answer users questions in a timely manner.  You should receive an answer between 3 to 4 hours due to the current traffic in the forum. Please note that this also depends on the number of threads waiting to be answered.

    However, I see that you have opened a thread: https://www.jotform.com/answers/1109399 and I have now answered your question there. Kindly check.

    Let us know if you need further assistance.
    Regards.

     

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    Answered by LAVAmom on April 03, 2017 at 03:04 AM

    Understood. But having two issues resolved creates another issue. That means it could take up to eight hours to get a form out error free. I missed my deadline last night, and am waiting up past midnight in order to get this done and mailed out, so that recipients can at least get the form when they wake up. Please help me make my form error free and allow me to get some sleep, Thank you,

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    JotForm Support

    Answered by Chriistian on April 03, 2017 at 04:19 AM

    I can see that you have opened another thread with another issue and my colleague has already responded to your question. Please see the answer here: https://www.jotform.com/answers/1109517

    Regards.