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    Can't download user uploaded files

    Asked by patrickmcginn on April 02, 2017 at 08:49 PM

    Hello, 

    We've added a file upload field to our submission form on the below page, but can't download the mp4 file uploaded by the user from our dashboard. I've attached a screenshot of the 404 error we receive when we try to open/view/download the file. 

    Please troubleshoot as soon as possible and let us know what additional steps we're missing or if there's an issue with the database we should be made aware of. 

    Thanks for any assistance you can provide.

    Page URL:
    http://mollyfletcher.com/fearless-living

    Screenshot
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    JotForm Support

    Answered by Chriistian on April 02, 2017 at 11:17 PM

    I cloned your form (https://www.jotform.com/70726639569168)  and test to upload a mp4 file but I was able to download it without an issue.

     

    Perhaps the issue you are encountering is on the user end. Can you please ask them to upload the file and submit again your form? Please make sure that the file is uploaded successfully before clicking the submit button.

    Let us know if you need further assistance.
    Regards.