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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my forms are still not sending me notifications?

    Asked by justed on July 02, 2012 at 04:40 PM

    <script type="text/javascript" src="http://form.jotform.com/jsform/91313132864"></script>

    <script type="text/javascript" src="http://form.jotform.com/jsform/90903255019"></script>

    have changed all sender email details as detailed on your faq page, but still not working they are just being sent to your site, this has only been happening for the last 3 weeks.

     please check and let me know what i need to do.

    thank you

    email address is info@vangovans.co.uk

    Page URL:
    www.vangovans.co.uk

  • Profile Image

    Answered by jeanettebmz on July 02, 2012 at 08:49 PM

    You need to make a little change in your embedded javascript code 

    from  http://form.jotform.com/jsform/{yourformID}

    to http://www.jotform.com/jsform/{yourformID}

     

    Let us know if the hint helped you to resolve the issue

    Best regards

    Jeanette

  • Profile Image

    Answered by justed on July 03, 2012 at 01:53 PM

    Hi no this has not solved my problem if anything it has made it worse as the forms no longer appear on my web pages now. any further hints would be greatly appreciated.regards

  • Profile Image

    Answered by pinoytech on July 03, 2012 at 01:56 PM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please contact your email provider and request them to add JotMail's IP Addresses to their whitelist?

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    If this still doesn't work, please do let us know so we can investigate the said issue and assist you further.

    Thank you!

  • Profile Image

    Answered by justed on July 03, 2012 at 02:43 PM

    HI

    I Have contacted them already and they are saying that everything is set up there end fine, its just customer gets a thank you message from the web page, but no email notification is getting through to my designated email address.

    please advise as i seem to be going round in circles now, there saying its a problem with your site and your saying its a problem with them , please help as this is really affecting my busines now as this has been going on now we think for over 3 weeks. its been fine for the 3 years i have been using your site and the same website/email host, so bit weird why all of sudden for it to stop sending emails?

    thanks

  • Profile Image
    JotForm Support

    Answered by Goldo on July 03, 2012 at 04:14 PM

    info@vangovans.co.uk is in our bounce list.

    Here is the reason why it's blocked.

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 552-': Recipient address rejected: Mailbox message count quota exceeded, please try again later.'

    I have removed it from the bounce list just now (should work fine by now), but please check your mailbox and clear some space to cater incoming emails.