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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    eWay Integration: Make Billing Address field optional

    Asked by kaylaheffernan on April 03, 2017 at 01:40 AM

    Hi, 

    I'm having a few more problems with the e-way integration. 

    1. You have to include the billing address in the integration, however after talking to eWay they only require the payment details - why do we have to ask for this? 

    2. The billing address can not be pre-populated with any other address (e.g. shipping) in the form 

    3. There is not adequate validation on these billing address fields - e.g. people can put text in the postcode field and they are making mistakes 

    4. There is no way to set a default country 

    Page URL:
    https://www.jotform.com/build/70361455746863

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 03, 2017 at 05:03 AM

    1. You have to include the billing address in the integration, however after talking to eWay they only require the payment details - why do we have to ask for this? 

    You can view the address of your customer on the eWay dashboard under the customer details. 

     

    2. The billing address can not be pre-populated with any other address (e.g. shipping) in the form 

     

    To pre-populate the Billing Address in the Payment field, you need to set the condition on your form. Please see the image below:

    Result:

     

    Here's a demo form: https://form.jotformpro.com/70921845356966

     

     

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    JotForm Support

    Answered by Chriistian on April 03, 2017 at 05:16 AM

    3. There is not adequate validation on these billing address fields - e.g. people can put text in the postcode field and they are making mistakes 

    You can use a regular field for the postal/ zip code on your form instead and add a validation that limits 4 characters and only allows a numeric value to be entered.

     

    4. There is no way to set a default country.

    For the address field, you can set a default country.

    Let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by kaylaheffernan on April 03, 2017 at 09:00 PM

    Sorry, with question 1 I mean can I remove the billing address from your eWay widget in any way? 

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    JotForm Support

    Answered by Chriistian on April 03, 2017 at 10:25 PM

    Unfortunately, there is no option for the Eway Payment Tool to remove the Billing address fields. These fields are in the Payment Tool by default.

    If you have other questions or concern, don't hesitate to contact us.
    Regards.

  • Profile Image

    Answered by kaylaheffernan on April 03, 2017 at 10:37 PM

    Thanks. 

    I have tried to create the pre-populating address from shipping to billing using conditions but it is not working accurately. I'm not sure what the problem is 

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 04, 2017 at 01:25 AM

    Unfortunately, I tried to use the Eway Payment Tool and it seems the condition to copy the fields is not working. However, I have tried to use other Payment tools (Authorized.net) and it seems to be working.

    Here's the sample demo: https://form.jotformpro.com/70931233463957

    Let us know if you need further assistance.
    Regards.

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 14, 2017 at 07:33 AM

    Hi,

    I have raised a feature request to our developers to make the Billing Address field in eWay integration optional. We will inform you as soon as this is implemented.

    Regards.

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    JotForm Support

    Answered by NeilVicente on July 11, 2017 at 09:17 AM

    Hello there,

     

    Billing address can now be made optional. 

    Under Additional Gateway Settings, toggle the "Require Billing Address" option off.

    Hope you find this feature useful.

    Best,