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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form keeps receiving the same submission over and over

    Asked by ifsafrica on April 03, 2017 at 03:02 AM

    Hi there! I have a form embedded on a Wordpress platform. 

    It was filled out on Friday and has re-sent itself 4 times since then. Anything you are familiar with? The user is not resending them himself. 

    Unfortunately the site has restricted access so I can't share the actual URL, but this is the Jotform: https://form.myjotform.com/52532368242554

    Thanks,

    Louise

     

    Page URL:
    https://form.myjotform.com/52532368242554

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    JotForm Support

    Answered by AIDAN on April 03, 2017 at 05:42 AM

    We get many cases of submissions being sent more than once, and the causes vary. One of them for example is leaving the browser tab open where the form was submitted, and anything that would cause that tab to refresh, would easily trigger a resend of that same submission.

    There are many suggestions on how to prevent multiple submissions:

    1. Setting unique submissions on the form: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    2. Setting limits based on a unique question: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    3. Adding a Captcha field to the form, so that any attempt to submit would need the user's attention: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    I hope this helps. If you need further assistance please let us know. Thank you.