My form keeps receiving the same submission over and over

  • ifsafrica
    Asked on April 3, 2017 at 3:02 AM

    Hi there! I have a form embedded on a Wordpress platform. 

    It was filled out on Friday and has re-sent itself 4 times since then. Anything you are familiar with? The user is not resending them himself. 

    Unfortunately the site has restricted access so I can't share the actual URL, but this is the Jotform: https://form.myjotform.com/52532368242554

    Thanks,

    Louise

     

  • AIDAN
    Replied on April 3, 2017 at 5:42 AM

    We get many cases of submissions being sent more than once, and the causes vary. One of them for example is leaving the browser tab open where the form was submitted, and anything that would cause that tab to refresh, would easily trigger a resend of that same submission.

    There are many suggestions on how to prevent multiple submissions:

    1. Setting unique submissions on the form: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    2. Setting limits based on a unique question: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    3. Adding a Captcha field to the form, so that any attempt to submit would need the user's attention: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    I hope this helps. If you need further assistance please let us know. Thank you.