What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did Jotform not send an email?

    Asked by 3dhubs on April 03, 2017 at 09:03 AM

    Our client filled in the jotform on our website, and our CRM tool created the box for it, as it does normally, but the automated e-mail that is supposed to be sent, did not. We thought it might have been due to the foreign character in the users name, but upon trying it ourselves, there was no issue. 

    Page URL:

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    Answered by carlosmdams on April 03, 2017 at 09:10 AM

    I understand 3dhubs, if you want to create an autoresponder email you need to follow up these steps: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email


    If your problem is that you are not receiving a submission message to your email, then you should check out if you are in a bouncing list. I recommend you to use these 2 articles in order to solve out that situation: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications and https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

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    Answered by 3dhubs on April 03, 2017 at 09:28 AM

    Thanks Carlos -- We think it's a bug in Jotform. We've received an automated email for every other submission through Jotform, except one, and we can't figure out why. 

    The submissions was done through our 'Managed Service' form and it came from "Fatou Lô". 

    Can you take a look (open a ticket) and determine why no autogenerated email was sent, and if this will happen again?

    PS -- I can confirm the email did not go to spam.

    Thank you

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    Answered by carlosmdams on April 03, 2017 at 09:35 AM

    Sadly I can't create an email 3dhubs, you will need to wait for Support to check this thread. Or you can actually use Contact Us and let them know, even though, I was really glad in trying to help you.

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    Answered by 3dhubs on April 03, 2017 at 09:42 AM

    That's precisely what we did (used the Contact Us link) and ended up on this page.

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    JotForm Support

    Answered by Kiran on April 03, 2017 at 11:25 AM

    I have checked your email address in the bounce list and it is not listed there. The email notifications on the form Managed services quote form seems to be working fine. You may check the email history log to see which emails are failed. Also, please follow the guide below that can help you with troubleshooting with email delivery issues.


    If you still notice any issue, please try setting up an SMTP email account to send the emails for your notifications. 

    Let us know if you need any further assistance. We will be happy to assist.