What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why do email addresses end up on the bounce list?

    Asked by sungas on April 03, 2017 at 10:49 AM

    Why are emails going in the bounce list?

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    JotForm Support

    Answered by david on April 03, 2017 at 12:34 PM

    Addresses are placed on our bounce list to prevent rejected emails.  When emails are rejected, it raises our spam score and can result in wide spread filtering.  The most common reason why emails are rejected is due to spam filtering, but it could also be due to many other reasons.

    For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List