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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: Why a field is not included in emails?

    Asked by austinjlewis on April 03, 2017 at 01:19 PM

    A field in one one of my JotForms was working okay, but now is not working correctly.  It is the text area under SECTION 2.  When users submit a form with text in this area, it is sent correctly to the JotForm database but nothing appears in the email that recipients receive.  It used to be fine and I can't see what is wrong, so I will appreciate your help.


    Austin Lewis

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    JotForm Support

    Answered by Kevin_G on April 03, 2017 at 02:55 PM

    I've checked your field and noticed it has spaces in its name, do note that fields names would not work if they have fields names in it. 

    This guide will help you to find the field name: How-to-find-field-IDs-and-names

    Make sure the correct name is included in the email as well. 


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    Answered by austinjlewis on April 03, 2017 at 03:45 PM
    Hi Kevin_G,

    Thanks for your quick response. After receiving your reply, I decided to delete the field and recreate it from scratch. That seemed to take care of the problem.

    Austin Lewis

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    JotForm Support

    Answered by Kevin_G on April 03, 2017 at 04:43 PM

    Glad to know it worked Austin. 

    If there's anything else that we can assist you with, please let us know.