Email Notifications: Why a field is not included in emails?

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    austinjlewis
    Asked on April 03, 2017 at 01:19 PM

    A field in one one of my JotForms was working okay, but now is not working correctly.  It is the text area under SECTION 2.  When users submit a form with text in this area, it is sent correctly to the JotForm database but nothing appears in the email that recipients receive.  It used to be fine and I can't see what is wrong, so I will appreciate your help.

    Thanks,

    Austin Lewis

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    Kevin_G
    Answered on April 03, 2017 at 02:55 PM

    I've checked your field and noticed it has spaces in its name, do note that fields names would not work if they have fields names in it. 

    This guide will help you to find the field name: How-to-find-field-IDs-and-names

    Make sure the correct name is included in the email as well. 

     

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    austinjlewis
    Answered on April 03, 2017 at 03:45 PM
    Hi Kevin_G,

    Thanks for your quick response. After receiving your reply, I decided to delete the field and recreate it from scratch. That seemed to take care of the problem.

    Austin Lewis

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    Kevin_G
    Answered on April 03, 2017 at 04:43 PM

    Glad to know it worked Austin. 

    If there's anything else that we can assist you with, please let us know.