What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the forms submitted between 8pm to 4am have errors or don't work at all?

    Asked by SocialMediaVA on April 03, 2017 at 01:53 PM

    This is not the only email like this i have recieved in the past couple weeks. Plase advise.

    Page URL:
    http://www.jotform.us/form/50295157443153

    Screenshot
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    JotForm Support

    Answered by Mike on April 03, 2017 at 03:48 PM

    Thank you for contacting us.

    This is not normal, for example our uptime in March is about 99.98%. There is a chance that jotform.us address is blocked on user's end for some reason (could be related to network restrictions, installed extensions, security related software, etc). You may suggest user checking the issue with their system/network administrator.

    If the blocked domain is the issue, you can get a new form URL on our jotformpro.com domain, simply by cloning the form. The new (cloned) form will be on a different domain.

    If you need any further assistance on this, please let us know. We will be happy to help.