Why are the forms submitted between 8pm to 4am have errors or don't work at all?

  • Profile Image
    SocialMediaVA
    Asked on April 03, 2017 at 01:53 PM

    This is not the only email like this i have recieved in the past couple weeks. Plase advise.

  • Profile Image
    Mike
    Answered on April 03, 2017 at 03:48 PM

    Thank you for contacting us.

    This is not normal, for example our uptime in March is about 99.98%. There is a chance that jotform.us address is blocked on user's end for some reason (could be related to network restrictions, installed extensions, security related software, etc). You may suggest user checking the issue with their system/network administrator.

    If the blocked domain is the issue, you can get a new form URL on our jotformpro.com domain, simply by cloning the form. The new (cloned) form will be on a different domain.

    If you need any further assistance on this, please let us know. We will be happy to help.