What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just downgraded to the free but now I have some questions.

    Asked by DianasBookshop on April 03, 2017 at 02:34 PM

    I just downgraded today to the free account. My plan is to use Google Forms when I am unable to use Jot Form anymore. However, I have a question.

    Are the views and submissions limited to each form or my entire account? I am finding people are submitting the same thing 10-20 times for some reason. I made it restrictive to only unique submissions but that doesn't help me because I have them fill this out once a month.

    I feel that $20 is way too steep considering people cannot edit a form and I cannot stop someone from sending in multiple submissions in a day or week.

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    JotForm Support

    Answered by John_Benson on April 03, 2017 at 04:03 PM

    The monthly form views and submissions limit are for the entire account. JotForm resets the monthly limits back to 0 every first day of the month.

    You need to manually increase the Submission Limit number to +10 submissions every month. In this way, the form will be enabled. You can set this limit in the Form Settings. 

    To avoid multiple submissions, please check this guide: How-to-Set-Unique-Submissions-on-a-Form.

    We have a 50% discount if you're a non-profit organization or educational. Here's the link:

    Hope that helps. If you have questions, please contact us again.