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VisitcubaAsked on April 3, 2017 at 3:27 PM
Dear Sir and Madam,
when I enter jotform I've got the message, that our address visitcuba@gmx.de is on your bounce list. What means this? We've changed nothing.
Please, help us ugently and email me at wolfgang.ziegler@gmx.net.
Thanx a lot
Wolfgang
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SvenReplied on April 3, 2017 at 4:23 PM
This happens due to a number of reasons, usually your mail service provider rejecting emails due to suspected spam.
Please follow this guide to remove yourself from the bounce list:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
To prevent this issue from happening in the future, please refer to the following guide:
How to Prevent Email Bouncing Related Issues
Thank you.