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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Remove email address from Bounce List

    Asked by Visitcuba on April 03, 2017 at 03:27 PM

    Dear Sir and Madam,

     

    when I enter jotform I've got the message, that our address visitcuba@gmx.de is on your bounce list. What means this? We've changed nothing.

     

    Please, help us ugently and email me at wolfgang.ziegler@gmx.net.

     

    Thanx a lot

     

    Wolfgang

  • Profile Image

    Answered by Sven on April 03, 2017 at 04:23 PM

    This happens due to a number of reasons, usually your mail service provider rejecting emails due to suspected spam. 

    Please follow this guide to remove yourself from the bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    To prevent this issue from happening in the future, please refer to the following guide:

    How to Prevent Email Bouncing Related Issues

     

    Thank you.