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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did my Square integration stop working?

    Asked by fullcyclecreative on April 03, 2017 at 04:06 PM

    This form has been enabled and functional for months. Now we are getting complaints of this error appearing when you try to make a payment to purchase a t-shirt (after you hit submit). I tried myself & got this message twice. To my knowledge, no one has changed anything on the form or in our Square account. Did something break somewhere? It's not the payment being declined or anything...we have tried this with multiple cards, computers, browsers, etc. Same error.

     

    Thanks!!!

    Page URL:
    https://www.actingstudioproductions.com/about-the-show/t-shirts/

    Screenshot
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    JotForm Support

    Answered by BDAVID on April 03, 2017 at 05:18 PM

    Your integration appears to be well setup. I would suggest you to contact Square support to make sure everything is okay with your account, and then you can try disconnecting and connecting your integration again.

    Let us know if you need more help.

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    JotForm Support

    Answered by NeilVicente on April 04, 2017 at 03:46 PM

    Hi,

    We have fixed this bug. Please do let us know if you have any other issues or concerns.

    Kind regards,

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    JotForm Support

    Answered by NeilVicente on April 04, 2017 at 03:48 PM

    By the way, the issue was related to payments with sub-products, just like in your form.

    Please be assured that this has been fixed and will never occur again.

    Thanks!