What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't my sub accounts have full access?

    Asked by JGICommunications on April 03, 2017 at 05:19 PM

    My sub account users are saying that they can only make five forms and they are hitting other limits with submissions, file size, etc ... can you please advise?

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    JotForm Support

    Answered by jonathan on April 03, 2017 at 06:40 PM

    The sub users must be under the FREE plan only. This was the reason they have limitations that fall within the FREE plan. 

    Take note that if you are the main account (paid SILVER plan), it does not include your sub users and will not give them the same plan as yours.

    So if the sub users were just creating forms within their account (not within your account), they will be subjected to the limitations of their subscription plan (i.e. if on FREE plan, number of forms is up to 5 forms only)

    Please review also the user guide :  https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    Once you give the sub users full access to your forms, the limitations your forms will use will be within your subscription plan (SILVER plan).