Kloudless Widget: files are not available.

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    Asked on April 03, 2017 at 05:52 PM


    So now that my form has all the data. The documents that I asked to be uploaded are being stored on links that look like these... https://kloudl.es/l/C8p7_yiM1U1NcLd8fXjB how do I get to the documents????


    Files uploaded or selected
    https://kloudl.es/l/MyqesyoOehVlrSOLL79T, https://kloudl.es/l/GloUQS-QBtLI7tQBJo6C, https://kloudl.es/l/XPFCCqXU72MrU23H3upZ, https://kloudl.es/l/pO-lK3K9bsA6bO_wkZqL
    https://kloudl.es/l/Xrbxk0MCbK4L-EOiJsri, https://kloudl.es/l/0mVXQUAdZVoJ4s4wXx74, https://kloudl.es/l/Cm76LkXaw0VAXmMnJh9y, https://kloudl.es/l/zWcO8UefMLUCqFxnuK7e
    https://kloudl.es/l/og-GVcB_UICv338tWBLE, https://kloudl.es/l/SePcn-X69RqerFIJKHKd
    https://kloudl.es/l/76fTPnFuezyqGm9rsR_9, https://kloudl.es/l/v60Zq23jFOyNvAn3O_O8, https://kloudl.es/l/KSrm4DglYU4BFU2RGkyV, https://kloudl.es/l/nFxSr7EITen_1dO8qxcL
    https://kloudl.es/l/OmphYnJSL3P8Ll_Ujfd9, https://kloudl.es/l/RaX7rd--srt1xe2-T9Bl, https://kloudl.es/l/3ySTK3TIIqR38PTLbY9E
    https://kloudl.es/l/h_iF0t1HSfHDe6vFs0hu, https://kloudl.es/l/mqbIaZ3siKPIz-cLLHZ1, https://kloudl.es/l/xInkuMnT5_2bfd3mAhdA
    https://kloudl.es/l/gukiDyV0Z6dWWDiwBvar, https://kloudl.es/l/WyJjMeirYeH9Rv7oyIsa, https://kloudl.es/l/ZR356uN5xi1Zc0UBGiy8
    https://kloudl.es/l/xdZ941zT7lDFZzRA_-Z9, https://kloudl.es/l/mAS8PekFIcn5rjDs0fuD
  • Profile Image
    Answered on April 03, 2017 at 08:01 PM

    Not sure why the files are not available. I have forwarded this to our back-end team to get further help. You will be notified via this thread about any update.

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    Answered on April 04, 2017 at 11:28 AM

    Thank you for the assistance. I appreciate it.


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    Answered on April 04, 2017 at 02:05 PM

    The File Explorer does not store data beyond 30 days as per the widget description unless a custom Kloudless Application ID is configured. It appears the links were created several days ago. The ability to add in a custom Application ID is a recent change still in the process of being approved by Jotform.

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    Answered on April 04, 2017 at 04:19 PM


    Thank you for this information provided. 

    Your message will reach our backend team.

    Thank you!

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    Libby Dietrich
    Answered on April 04, 2017 at 06:38 PM

    Thanks so I didn't realize that. And that is on me. Is there anyway to get acess briefly to download them? 

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    Answered on April 04, 2017 at 07:00 PM

    Very sorry to hear that Libby. My apologies for this misunderstanding. The data is stored in S3, which doesn't provide a recovery mechanism on unversioned buckets for deleted data unless manually backed up, which isn't done on our demo bucket. Unfortunately, the only recourse would be to contact the submitters to request the uploaded material once more.