We have noticed a bug in our Title area when submitting

  • Profile Image
    foundationsupportworks
    Asked on April 03, 2017 at 06:22 PM

    We have specific acronyms that will display in the title after our form is submitted and is now no longer showing those acronyms. It was working well as of last Wednesday sometime but come Thursday we noticed the glitch.

    We are not sure how to resolve this issue.

    Thanks. 

  • Profile Image
    jonathan
    Answered on April 03, 2017 at 10:23 PM

    I apologize for I was not able to fully understand what exactly was the bug you described.

    Please clarify where it can be seen (in the email?, in the submission? or in the form itself)

    Where can we see the screenshot image you shared. This one 

     

    We will investigate further once we get a better understanding of the issue.

     

  • Profile Image
    foundationsupportworks
    Answered on April 04, 2017 at 09:13 AM

    We use Basecamp to submit our projects and the screenshot is from Basecamp. My apologies for not mentioning that.

  • Profile Image
    ashwin_d
    Answered on April 04, 2017 at 11:48 AM

    Hello foundationsupportworks,

    I am sorry to say but I have still not understood the issue you are having. Are your using zapier to send your form's submission data to Basecamp? 

    I would request you to please explain the issue you are having a bit more in detail and we try to help you.

    We will wait for your response.

    Thank you!