We have noticed a bug in our Title area when submitting

  • foundationsupportworks
    Asked on April 3, 2017 at 6:22 PM

    We have specific acronyms that will display in the title after our form is submitted and is now no longer showing those acronyms. It was working well as of last Wednesday sometime but come Thursday we noticed the glitch.

    We are not sure how to resolve this issue.

    Thanks. 

    Jotform Thread 1110334 Screenshot
  • jonathan
    Replied on April 3, 2017 at 10:23 PM

    I apologize for I was not able to fully understand what exactly was the bug you described.

    Please clarify where it can be seen (in the email?, in the submission? or in the form itself)

    Where can we see the screenshot image you shared. This one 

    We have noticed a bug in our Title area when submitting Image 1 Screenshot 20

     

    We will investigate further once we get a better understanding of the issue.

     

  • foundationsupportworks
    Replied on April 4, 2017 at 9:13 AM

    We use Basecamp to submit our projects and the screenshot is from Basecamp. My apologies for not mentioning that.

  • Ashwin JotForm Support
    Replied on April 4, 2017 at 11:48 AM

    Hello foundationsupportworks,

    I am sorry to say but I have still not understood the issue you are having. Are your using zapier to send your form's submission data to Basecamp? 

    I would request you to please explain the issue you are having a bit more in detail and we try to help you.

    We will wait for your response.

    Thank you!