What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why won't Edge download my private encryption key?

    Asked by FrSwithin on April 03, 2017 at 07:54 PM

    I generated the encryption keys, but Edge did not save the private encryption key to my system. Right-clicking the Download button does not give the same options as the instructions indicate. It says, "Save target as...", and choosing that selection does not do anything.

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    JotForm Support

    Answered by Chriistian on April 03, 2017 at 11:06 PM

    @FrSwithin,

    Can you please tell us what version of Edge you are using when you have encountered this issue? Can you please try to use other browsers such as Chrome or Firefox Browser, try to download your Private key again and see if this helps to solve the issue? 

    Related Guide: Encrypted Forms and How to Use Them

    Let us know if you need further assistance.
    Regards.

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    Answered by FrSwithin on April 04, 2017 at 11:41 AM

    Thank you for your reply. The version of Edge is Microsoft Edge 38.14393.0.0.

    I have tried IE and Chrome, as well, but now it seems that JOTFORM already has my public key stored, and I do not know how to remove it to start over.

    JETFORM does not store my private key, so if it doesn't get downloaded when it is generated, then it doesn't seem like there's a way to download it again. Unless I'm mistaken, of course.

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    Answered by FrSwithin on April 04, 2017 at 12:54 PM

    Ah! I have found the API section in My Account, and I will generate a key to see if it will download under IE or Chrome...

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    Answered by FrSwithin on April 04, 2017 at 01:01 PM

    Hmmm...An API key is not the same as an encryption key. Still can't find where to delete the old encryption key and start over.

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    JotForm Support

    Answered by BJoanna on April 04, 2017 at 03:43 PM

    API key is not the same as encryption key. 

    Only form that you have on your account is currently not encrypted. On setting page of your form you can encrypt your form by setting Encrypt Form Data option to YES.

     

    Once you set this option to YES popup window will appear and you will be able to create new key. 

    Please note that old encrypted submissions can not be decripted with new key. 

    Also please check guide that my colleage previously provided you.

    Encrypted Forms and How to Use Them

    Hope this will help. Let us know if you need further assistance.

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    Answered by FrSwithin on April 04, 2017 at 04:00 PM

    Thank you. I now have my jotform.key file. For others with this problem, the solution is to use Chrome, or perhaps another browser other than this version of Edge (see version number above.) Chrome allows the file to be downloaded, whereas Edge does not. The above instructions will do exactly as BJoanna details them. If you have tried encryption before, but failed to download the private key, it will state in red "You already have a saved public key." The middle button will (I assume) replace the current public key with a newly-generated one, and give you a new private key.

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    JotForm Support

    Answered by Chriistian on April 04, 2017 at 06:24 PM

    Hi @FrSwithin,

     

    Thank you for the detailed steps you provided on how you found the solution to the problem. Glad to know you are now able to download the encryption key. Apologies for the inconvenience. JotForm best works with Chrome or Firefox so if you encounter problem in the Form Builder again using other browsers, please use the 2 mentioned browsers.

     

    Regards.