What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    ZOHO CRM Integration: I can't get the any fields to populate in the drop downs after authenticating?

    Asked by TravisRomine on April 03, 2017 at 08:19 PM

    I setup a ZOHO CRM Account and am trying to integrate with Jotform. When I authenticate either using my ZOHO creds or an Authentication API key from ZOHO I have the same issue: I can't get anything to popup in the drop down fields to map FULL NAME, COMPANY NAME, EMAIL. Nothing ever comes up in the drop downs...? Any suggestions? Also, the 'Add New Field' in Jotform is greyed out and unavailable...weird?

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    JotForm Support

    Answered by BDAVID on April 03, 2017 at 11:26 PM

    Nothing is showing because you do not have any input field in your form:

    Please add a field from the "Form Elements" section:

    Then try the integration with Zoho CRM again. Let us know if you need more help, we will be glad to assist you.