ZOHO CRM Integration: I can't get the any fields to populate in the drop downs after authenticating?

  • TravisRomine
    Asked on April 3, 2017 at 8:19 PM

    I setup a ZOHO CRM Account and am trying to integrate with Jotform. When I authenticate either using my ZOHO creds or an Authentication API key from ZOHO I have the same issue: I can't get anything to popup in the drop down fields to map FULL NAME, COMPANY NAME, EMAIL. Nothing ever comes up in the drop downs...? Any suggestions? Also, the 'Add New Field' in Jotform is greyed out and unavailable...weird?

    Jotform Thread 1110386 Screenshot
  • David JotForm Support Manager
    Replied on April 3, 2017 at 11:26 PM

    Nothing is showing because you do not have any input field in your form:

    ZOHO CRM Integration: I cant get the any fields to populate in the drop downs after authenticating? Image 1 Screenshot 30

    Please add a field from the "Form Elements" section:

    ZOHO CRM Integration: I cant get the any fields to populate in the drop downs after authenticating? Image 2 Screenshot 41

    Then try the integration with Zoho CRM again. Let us know if you need more help, we will be glad to assist you.