What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Using Eway in my jotform

    Asked by amber329 on April 03, 2017 at 08:53 PM

    My form is not being accepted when credit card details are not entered - even though i have selected NO as a required field. Please advise as have send through feedback with no response 10 days ago.


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    Answered by Ian on April 03, 2017 at 11:40 PM

    I tried submitting the form https://form.jotform.co/50400061523841 , but could not replicate the issue.

    Did you manage to fix the issue by yourself?

    If you are still facing issue, then let us know the steps to replicate it.

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    Answered by amber329 on April 04, 2017 at 07:40 AM

    No the issue was not fixed. But I decided to integrate with Stripe instead - much more straight forward.


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    JotForm Support

    Answered by seth on April 04, 2017 at 09:46 AM


    I am glad that you solved your issue.

    Please contact us for your further queries.