What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got payment from a client but cannot find the form?

    Asked by CandEphoto on April 03, 2017 at 09:38 PM

    Hi. I just signed up and i sent my contract/deposit form to all of my clients. I have had a payment from one of my clients but cannot find the form. I used the url from the publish button to deliver the form. In order for them to send money they had to sign the contract. I cant seem to find it anywhere. 

    Page URL:
    https://form.jotform.com/70926396851164

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    JotForm Support

    Answered by Mike_G on April 04, 2017 at 12:15 AM

    We would like to apologize for any inconvenience this is causing you. I have checked your form and I see that you have PayPal payment field in it. You should be able to see successful payments on the submission page of your form. How-to-View-Form-Submissions

    Incomplete payments will, however, appear under the Incomplete Payment wizard that is also viewable on the submission page.

    How-to-view-incomplete-payments

    Paypal-Incomplete-Payments-FAQ

    I hope this helps. If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.