What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Broken Myforms - Edit form, Inbox and More option missing

    Asked by telecme on April 03, 2017 at 10:00 PM

    I went to my form and I cannot choose  one to edit,clone,disable,report ...

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    JotForm Support

    Answered by John_Benson on April 04, 2017 at 01:27 AM

    I checked your account and I was not able to replicate the issue. I have opened two of your forms and it is working properly. I have cleared your cache from our server. Please try to edit a form again and let us know how it goes. If the issue persists, please try using a different browser. 

    We'll wait for your response. Thank you.

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    Answered by telecme on April 04, 2017 at 02:45 AM
    Dear
    I cannot choose one form to edit.
    ...
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    JotForm Support

    Answered by EltonCris on April 04, 2017 at 04:09 AM

    There are recently modified forms in your account, are you able to edit your forms now?

    Like my colleague, I can edit your forms from here.

    Since we could not reproduce the problem, the problem might be specific on your browser. I suggest you try it on a different browser and see if it works.

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    Answered by telecme on April 04, 2017 at 05:45 AM
    i created new form:
    1'log-out my account
    2'use free plan to build form
    3'copy the publish code
    4'log-in to my account
    5'the new form will list in "my forms" but still not be clicked to edit.
    ...
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    Answered by Ian on April 04, 2017 at 07:19 AM

    I could not replicate the issue at my end. This is the screenscast of what I see at my end, when I try to edit the form.

     

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    Answered by telecme on April 04, 2017 at 09:45 AM
    i changed browser as IE, Edge, firefox,chrome but all in vain. i even used
    another NB but also failed. so i think it may be the internet problem, i
    will wait till tomorrow to see if it improves.BTW,i found i can integrate
    to google drive and edit it from drive, but it still no work at the "my
    forms" page.
    ...
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    JotForm Support

    Answered by AIDAN on April 04, 2017 at 12:09 PM

    In light of the above, I would also suggest that you try accessing your account from somewhere with different internet service provider, to see if this problem is specific to your current one.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by telecme on April 04, 2017 at 10:45 PM
    i changed accessing by other internet line, but the problem persisted as
    well as i using mobiie with 3G. i was an old premium customer and upgrade
    to bronze on 4/4. i read the introduction of bronze grade and i found
    there's a limitation of building 25 forms (monthly?) which was no limit
    before. maybe i build more than its' limitation but i could not access
    to delete the old ones.how can i do?
    ...
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    Answered by Ian on April 05, 2017 at 12:04 AM

    I could replicate the issue this time. It appears to be the issue which the Chinese character set you are using with the form.

    I am forwarding the issue to the admin team so they can look into it and update you using the same thread

     

     

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    Answered by telecme on April 05, 2017 at 12:44 AM
    thank you very much!
    ...
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    Answered by telecme on April 12, 2017 at 11:44 PM
    Dear Support Team:
    1.my "my forms" is still broken, when will it be fixed?
    2.i need to change some fields in *簽到GCP for clinical trial法律直播系列(一)**,how
    can i access it?*
    *Thank you for your help!*
    ...
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    Answered by Ian on April 13, 2017 at 12:56 AM

    I haven't received any update from the developer yet. 

    Do note that tickets are worked based on the number of users the issue affects, this ticket also has a priority of "Urgent", as soon as there's any update, we will be notified about it.

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    JotForm Developer

    Answered by hasan on April 13, 2017 at 07:43 AM

    Hello,

    I'm sorry for the late answer. We applied a fix for this issue. Could you please try it and let us know?

    Thanks.

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    Answered by telecme on April 13, 2017 at 09:44 AM
    it's working now, thank you very much
    ...