Broken Myforms - Edit form, Inbox and More option missing

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    telecme
    Asked on April 03, 2017 at 10:00 PM

    I went to my form and I cannot choose  one to edit,clone,disable,report ...

  • Profile Image
    John_Benson
    Answered on April 04, 2017 at 01:27 AM

    I checked your account and I was not able to replicate the issue. I have opened two of your forms and it is working properly. I have cleared your cache from our server. Please try to edit a form again and let us know how it goes. If the issue persists, please try using a different browser. 

    We'll wait for your response. Thank you.

  • Profile Image
    telecme
    Answered on April 04, 2017 at 02:45 AM
    Dear
    I cannot choose one form to edit.
    ...
  • Profile Image
    EltonCris
    Answered on April 04, 2017 at 04:09 AM

    There are recently modified forms in your account, are you able to edit your forms now?

    Like my colleague, I can edit your forms from here.

    Since we could not reproduce the problem, the problem might be specific on your browser. I suggest you try it on a different browser and see if it works.

  • Profile Image
    telecme
    Answered on April 04, 2017 at 05:45 AM
    i created new form:
    1'log-out my account
    2'use free plan to build form
    3'copy the publish code
    4'log-in to my account
    5'the new form will list in "my forms" but still not be clicked to edit.
    ...
  • Profile Image
    Ian
    Answered on April 04, 2017 at 07:19 AM

    I could not replicate the issue at my end. This is the screenscast of what I see at my end, when I try to edit the form.

     

  • Profile Image
    telecme
    Answered on April 04, 2017 at 09:45 AM
    i changed browser as IE, Edge, firefox,chrome but all in vain. i even used
    another NB but also failed. so i think it may be the internet problem, i
    will wait till tomorrow to see if it improves.BTW,i found i can integrate
    to google drive and edit it from drive, but it still no work at the "my
    forms" page.
    ...
  • Profile Image
    AIDAN
    Answered on April 04, 2017 at 12:09 PM

    In light of the above, I would also suggest that you try accessing your account from somewhere with different internet service provider, to see if this problem is specific to your current one.

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image
    telecme
    Answered on April 04, 2017 at 10:45 PM
    i changed accessing by other internet line, but the problem persisted as
    well as i using mobiie with 3G. i was an old premium customer and upgrade
    to bronze on 4/4. i read the introduction of bronze grade and i found
    there's a limitation of building 25 forms (monthly?) which was no limit
    before. maybe i build more than its' limitation but i could not access
    to delete the old ones.how can i do?
    ...
  • Profile Image
    Ian
    Answered on April 05, 2017 at 12:04 AM

    I could replicate the issue this time. It appears to be the issue which the Chinese character set you are using with the form.

    I am forwarding the issue to the admin team so they can look into it and update you using the same thread

     

     

  • Profile Image
    telecme
    Answered on April 05, 2017 at 12:44 AM
    thank you very much!
    ...
  • Profile Image
    telecme
    Answered on April 12, 2017 at 11:44 PM
    Dear Support Team:
    1.my "my forms" is still broken, when will it be fixed?
    2.i need to change some fields in *簽到GCP for clinical trial法律直播系列(一)**,how
    can i access it?*
    *Thank you for your help!*
    ...
  • Profile Image
    Ian
    Answered on April 13, 2017 at 12:56 AM

    I haven't received any update from the developer yet. 

    Do note that tickets are worked based on the number of users the issue affects, this ticket also has a priority of "Urgent", as soon as there's any update, we will be notified about it.

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    hasan
    Answered on April 13, 2017 at 07:43 AM

    Hello,

    I'm sorry for the late answer. We applied a fix for this issue. Could you please try it and let us know?

    Thanks.

  • Profile Image
    telecme
    Answered on April 13, 2017 at 09:44 AM
    it's working now, thank you very much
    ...