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    Autoresponder Email: Changes on the email content not saving?

    Asked by RolandWimmer on April 04, 2017 at 02:56 AM

    I added several fields to the autoresponder mail. After pressing the SAVE - buttom the changes didn't happen.

    Even trying 4 oder 5 times.

    Thank for your help.

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    JotForm Support

    Answered by Charlie on April 04, 2017 at 04:44 AM


    May we know which of your form you are referring to?

    I went ahead and tested it on a simply form and was not able to replicate the problem. Here's a screencast where I added the IP, edit link and PDF link field tags in my autoresponder's email template: 


    Could you please let us know what changes are you trying to apply? 

    I also suggest that you create a new autoresponder and see if the new one works better, if the problem persists in both the autoresponder, then we can check better where the issue is. Please do provider us additional information. 

    We'll wait for your response. 

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    Answered by RolandWimmer on April 04, 2017 at 09:34 AM


    it is form


    I tried just a few minutes ago. The same Problem again.

    There is no posibility to send you screenshots anymore.


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    Answered by KadeJM on April 04, 2017 at 12:16 PM

    Thank you for providing us with the additional information.

    I've attempted to replicate this problem on a test copy of your form you just mentioned above and found that when I made changes to the template, saved it, exited, and re-entered the form to check again it was saved. Also, I am not seeing any errors so far on my side.

    When this happened what changes are you making to your form roughly? Perhaps it is associated with the changes you are trying to create.

    You've mentioned you're adding some fields so were you just adding the field tags and modifying those or were you adding in a lot more that wasn't saved?

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    Answered by RolandWimmer on April 06, 2017 at 01:45 AM

    I want to add the last 3 fields of the form.

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    Answered by Ian on April 06, 2017 at 03:06 AM

    I cloned the form at https://form.jotformpro.com/70951798221967

    and created added the last 3 fields in the email notification without and issue.

    Here is the screenshot of saved fields


    You can check and clone the form from https://form.jotformpro.com/70951798221967