What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel our account subscription

    Asked by Malcolm Alden  on April 04, 2017 at 05:45 AM

    We are a Students' Union Charity based in Ipswich, Suffolk, UK at the University of Suffolk.


    We have apparently paid through our paypal account $9.50 but will no longer be using Jotform potentially until September. 


    Can we please cancel our subscription until then




    Malcolm Alden

    Communications and Events Manager

    + 44 1473 338169

    E; su.marketing@uos.ac.uk

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    JotForm Support

    Answered by Kiran on April 04, 2017 at 07:24 AM

    I have checked your email address in our records and see that there are no accounts registered with this address. Please provide us with the account username so that we can check and provide you with necessary assistance. If you want to cancel the subscription of your account that is being paid using PayPal, please follow the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold the current subscription status until your next billing date.

    Hope this information helps!