Pay with check, yet credit card amount shows

  • sisters7
    Asked on April 4, 2017 at 6:07 AM

    Form: 2017 Convention Reservation https://www.jotform.com/build/70212365908151

     

    If people pay with check, the credit card info should not show up.

    These are examples from April 3 submission:

     


    Amount Due $    		 171.00
    Payment Method by check
    Credit Card Fees 5.47
    Credit Card Total

    176.47

     
    Amount Due $ 373.85
    Payment Method by check
    Credit Card Fees 11.96
    Credit Card Total 385.81
    Credit Card $ 385.81
    Credit Card $

     

     

     

     
  • seth
    Replied on April 4, 2017 at 8:47 AM

    Hello,

    I checked your form and see that you have setup conditions in a way that if the total amount is greater than 0, the total amount is passed to the credit card field. In order to avoid that you need to connect your payment selection radio buttons to this value pass event.

    In other words, you need to pass the total amount if and only if the payment method is selected as Credit Card.

    You can do this by creating a condition that disables the calculation fields:

    Pay with check, yet credit card amount shows Image 1 Screenshot 30

    Please give it a try and turn back to us with the results. The submission data will not include credit card data in this way:

    Pay with check, yet credit card amount shows Image 2 Screenshot 41

    All the best!