What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pay with check, yet credit card amount shows

    Asked by sisters7 on April 04, 2017 at 06:07 AM

    Form: 2017 Convention Reservation https://www.jotform.com/build/70212365908151

     

    If people pay with check, the credit card info should not show up.

    These are examples from April 3 submission:

     


    Amount Due $
    171.00
    Payment Method by check
    Credit Card Fees 5.47
    Credit Card Total

    176.47

     

    Amount Due $ 373.85
    Payment Method by check
    Credit Card Fees 11.96
    Credit Card Total 385.81
    Credit Card $ 385.81
    Credit Card $

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by seth on April 04, 2017 at 08:47 AM

    Hello,

    I checked your form and see that you have setup conditions in a way that if the total amount is greater than 0, the total amount is passed to the credit card field. In order to avoid that you need to connect your payment selection radio buttons to this value pass event.

    In other words, you need to pass the total amount if and only if the payment method is selected as Credit Card.

    You can do this by creating a condition that disables the calculation fields:

    Please give it a try and turn back to us with the results. The submission data will not include credit card data in this way:

    All the best!