What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submissions are not being sent to me

    Asked by LaneH on April 04, 2017 at 07:42 AM

    I'm not receiving the emails for the sign-ups coming in. I think we saw that my emails were getting bounced. Is there a way to fix this issue?

  • Profile Image
    JotForm Support

    Answered by Sven on April 04, 2017 at 09:39 AM

    I have checked your account and I can confirm that your email is in the bounce list, please follow this guide to remove yourself from the bounce list:

    How to Remove Your Email Address from Bounce List

     

    To prevent this issue from happening in the future, please refer to this guide:

    How to Prevent Email Bouncing Related Issues

     

    Thank you.