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  • Profile Image

    Auto-responder email is not being sent.

    Asked by ulrichlauridsen on April 04, 2017 at 09:27 AM

    Hello Jotform

     

    I have an issue with this form:

     

    https://form.jotformeu.com/63453591891364

     

    A lot of people are repporting, that they don't get the auroresponder after submission.

    Can you please fix?

     

    Best regards,

    Ulrich Lauridsen

    Page URL:
    https://form.jotformeu.com/63453591891364

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2017 at 12:10 PM

    Hello Ulrich,

    I did check your form and found that you have added conditions to send both the auto-responder email alert. Please check the screenshot below:

    I could not test the first option since it requires live payment but I did test your form by sending a test submission by selecting second option and I did receive the auto-responder email successfully. Please check the screenshot below:

     

    I would suggest you to please test your form yourself and see if you receive auto-responder email successfully. If the issue persists, I would suggest you to please use noreply@jotform.com as the "Sender Email" and see if that solves your problem. Please check the screenshot below on how to change sender email:

     

    Thank you!