What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto-responder email is not being sent.

    Asked by ulrichlauridsen on April 04, 2017 at 09:27 AM

    Hello Jotform


    I have an issue with this form:




    A lot of people are repporting, that they don't get the auroresponder after submission.

    Can you please fix?


    Best regards,

    Ulrich Lauridsen

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2017 at 12:10 PM

    Hello Ulrich,

    I did check your form and found that you have added conditions to send both the auto-responder email alert. Please check the screenshot below:

    I could not test the first option since it requires live payment but I did test your form by sending a test submission by selecting second option and I did receive the auto-responder email successfully. Please check the screenshot below:


    I would suggest you to please test your form yourself and see if you receive auto-responder email successfully. If the issue persists, I would suggest you to please use noreply@jotform.com as the "Sender Email" and see if that solves your problem. Please check the screenshot below on how to change sender email:


    Thank you!