What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why the form is not showing when previewed on iPhone?

    Asked by Gehringplace on April 04, 2017 at 12:11 PM

    Hi there, 


    My jot form works fine when someone is accessing in a non mobile browser. In a mobile browser, the form doesn't show up. I've tried both embed and iframe. Neither is working.  I am using 1and1 to host my website. The form is encrypted as it contains sensitive personal information. 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 04, 2017 at 02:55 PM

    Could you please tell us on which phone did you test your form? 

    I checked on iPhone and Android but I couldn't replicate this issue.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Gehringplace on April 04, 2017 at 04:00 PM

    It is and iphone 6. I found the issue. I am using 1and1 website builder and needed to allow 3rd party HTML. 


    On another note, using Chrome and safari mobile apps, when you open the section collapse header, it throws you to the end of the form (to the submit button). It seems to work fine on Opera mini. How can I adjust so that it works fine on Chrome and safari mobile?
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 04, 2017 at 05:17 PM

    I'm glad it worked for you regarding the iPhone issue.

    For your second question, I opened a new thread and we will attend it here: https://www.jotform.com/answers/1111294

    Thank you!