How do I access a new form titled, "Heading"

  • Profile Image
    georgias714
    Asked on April 04, 2017 at 12:50 PM

    I have a flag telling me I have a new form but thew title of the form is "Heading".

    We do not have any forms titled that and when I clik on where is says 1 new, It goes to a new screen that says Unauthorized Access.

     

    Can someone tell me what this is and how I can access it?

     

    Thank you, Georgia

  • Profile Image
    david
    Answered on April 04, 2017 at 03:22 PM

    It seems that form was created under a Guest account.  It may have been just a random form that was created before logging in. 

    Since there is nothing in that form other than a heading, that submission is empty.  I am not sure why it is showing on your end, however, when I checked your account, the form does not show. 

  • Profile Image
    georgias714
    Answered on April 04, 2017 at 04:44 PM
    New response received
    Correct. I do not see the form either. How do I clear that notification
    flag that shows up on my Chrome.
    Not sure what guest account would be under my account…a bit concerning…
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    georgias714
    Answered on April 04, 2017 at 05:44 PM
    New response received
    We now have 3 of those “heading” files.
    We had 2 valid registrations for different programs in the last hours, so
    it now seems that every time someone registered for one of our programs
    today, one of these “Heading” files is created?
    This has never happened before…Please advise how to clear those…
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    ashwin_d
    Answered on April 05, 2017 at 12:13 AM

    Hello Georgia,

    I'm sorry for the trouble caused to you. 

    I am not sure if I have understood the issue correctly. Where do you actually see this "heading" files? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

  • Profile Image
    georgias714
    Answered on April 05, 2017 at 01:44 PM
    New response received
    Sorry, I thought I had sent a screen shot in the previous e-mail. Please
    see below. They are showing up in the notifier and I cannot clear them.
    There was 3 yesterday and now I only see 2.
    Let me know if you need this as an attachment or if in the body of the
    email works.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    georgias714
    Answered on April 05, 2017 at 01:45 PM
    New response received
    I even deleted the notifier from Chrome and re-added it thinking that might
    be the problem…but no, the “Heading” files are still in the notifier… L
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    david
    Answered on April 05, 2017 at 03:01 PM

    I moved one of the forms to your account.  You can now clear the submission and delete form 70905315850353.  If you can let  us know the other form(s) showing the same we can move those from the Guest accounts as well.

    Make sure to log in completely before creating new forms to prevent further forms from being created in Guest accounts.

  • Profile Image
    georgias714
    Answered on April 05, 2017 at 03:45 PM
    New response received
    Thank you, I deleted the submission and the “Heading” form … but now there
    are still 2 more Heading Forms in the notifier?
    See new screen print below?
    Any idea how this happens? We have never had this issue until this week? Is
    someone trying to hack our account possibly?
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    david
    Answered on April 05, 2017 at 05:06 PM

    The forms created under the Guest accounts are still showing in the Chrome notification even though they are not currently in your account.  Forms are created in a Guest account when they are created not logged in to your JotForm account.  No one is trying to hack your account or anything like that.

    Make sure to log in completely before creating new forms to prevent further forms from being created in Guest accounts.

  • Profile Image
    georgias714
    Answered on April 05, 2017 at 05:45 PM
    New response received
    I am having a bit of difficulty understanding what you are saying. For the
    reasons below:
    · There are only 2 people in my office who use jotform and create
    all the forms.
    · We both log in everyday to access our submissions, so no one is
    creating any forms when not logged in
    · Neither of us have even tried to create any new forms since the
    beginning of last week.
    All the other people in our office happen to be out of the office traveling
    for the past 2 weeks so it is truly only Ruth and myself in the office.
    So who is this “guest” that keeps creating forms? And why can I not access
    them?
    If I could access them, I could easily check to make sure the info in them
    is or is not ours and then delete them.
    As for now- just feeling a bit frustrated and concerned that someone does
    have access to our systems.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    Chriistian
    Answered on April 05, 2017 at 10:49 PM

    We both log in every day to access our submissions, so no one is
    creating any forms when not logged in.

    There are some cases that the session expires in the browser. If that happens, the account will be log out from JotForm. If someone created a Form while being logged out from the account, the new form will be added to Guest Account. So, as what my colleague suggested, please make sure that accounts are logged in completely before creating forms to prevent forms from being created in Guest Accounts.

    Regards.

     

  • Profile Image
    georgias714
    Answered on April 06, 2017 at 01:44 PM
    New response received
    Thank you.
    Whatever you did, all the “Heading” files showing on the Chrome Notifier ad
    gone now. J
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    georgias714
    Answered on May 02, 2017 at 08:43 PM
    New response received
    This is happening again…only last time they were titled “Heading” and this
    time they are titled “Titel” – see e-mail train below for previous time
    this happened.
    I am unable to clear them when I click on any of these it tells me I am
    unauthorized to look t them.
    Again, there are only 2 of us in the office who use this and we are very
    careful about what we do.
    Any ideas what might be causing this?
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    Chriistian
    Answered on May 02, 2017 at 09:53 PM

    Can you please provide us a screenshot/image of the issue? Please open this thread: https://www.jotform.com/answers/1111008 on a browser and follow this guide on How to add screenshots/images to questions to the support forum?

    We'll wait for your response.
    Regards.