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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedded form requiring captcha

    Asked by RogerYelvington01 on April 04, 2017 at 01:10 PM

    The following form:
    https://form.jotform.com/70815512499967

    is embedded into our website:
    http://skynet.wensolutions.com/emp/dashboard/

     

    When it is submitted, it opens a new jot form in a new tab (which is what we want).  The problem is right now it is requiring a Captcha verification before proceeding to the next form. Please advise, thank you!

    Roger

    Page URL:
    http://skynet.wensolutions.com/emp/dashboard/

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    JotForm Support

    Answered by david on April 04, 2017 at 03:43 PM

    I cloned your form to test it and was not required to complete a captcha after submitting the form.  I was unable to find a page with the form embedded so I could not test your embedded form.

    If the captcha is still being required, let us know the direct URL of your page with the embedded form and we will have a look.

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    Answered by RogerYelvington01 on April 04, 2017 at 03:47 PM

    http://skynet.wensolutions.com/emp/dashboard/

  • Profile Image

    Answered by RogerYelvington01 on April 04, 2017 at 03:49 PM

    The form is the dropdown on this site:

    http://skynet.wensolutions.com/emp/dashboard/

     

    And when submitted, goes here first for the captcha:

    https://submit.jotformpro.com/submit/70504486114956/

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    JotForm Support

    Answered by david on April 04, 2017 at 05:36 PM

    If possible, try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    There may be a script conflict triggering the captcha as a security measure.  Using an the iFrame embed code would ensure there are no conflicts.

    It also may be similar to the script conflict issue described in this thread:

    https://www.jotform.com/answers/150920-How-to-avoid-the-captcha-after-submitting-the-form

    The solution described there may work.