Embedded form requiring captcha

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    RogerYelvington01
    Asked on April 04, 2017 at 01:10 PM

    The following form:
    https://form.jotform.com/70815512499967

    is embedded into our website:
    http://skynet.wensolutions.com/emp/dashboard/

     

    When it is submitted, it opens a new jot form in a new tab (which is what we want).  The problem is right now it is requiring a Captcha verification before proceeding to the next form. Please advise, thank you!

    Roger

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    david
    Answered on April 04, 2017 at 03:43 PM

    I cloned your form to test it and was not required to complete a captcha after submitting the form.  I was unable to find a page with the form embedded so I could not test your embedded form.

    If the captcha is still being required, let us know the direct URL of your page with the embedded form and we will have a look.

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    RogerYelvington01
    Answered on April 04, 2017 at 03:47 PM

    http://skynet.wensolutions.com/emp/dashboard/

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    RogerYelvington01
    Answered on April 04, 2017 at 03:49 PM

    The form is the dropdown on this site:

    http://skynet.wensolutions.com/emp/dashboard/

     

    And when submitted, goes here first for the captcha:

    https://submit.jotformpro.com/submit/70504486114956/

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    david
    Answered on April 04, 2017 at 05:36 PM

    If possible, try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    There may be a script conflict triggering the captcha as a security measure.  Using an the iFrame embed code would ensure there are no conflicts.

    It also may be similar to the script conflict issue described in this thread:

    https://www.jotform.com/answers/150920-How-to-avoid-the-captcha-after-submitting-the-form

    The solution described there may work.