What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment integration is not available

    Asked by SJRSP on April 04, 2017 at 01:16 PM

    I have \created forms with payment integrations before.  On my new form, the payment integration won't work.  They are dimmed!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on April 04, 2017 at 03:45 PM

    I checked this form and I can see that the payment integration is configured correctly. Can you please provide more details about the issue you're having? Does it happen after hitting the Submit button or while filling up the payment fields? Also, are you getting any error message?

    If possible, please provide a screenshot so that we can further investigate about the issue.

    We'll wait for your reply. Thank you.

  • Profile Image

    Answered by SJRSP on April 04, 2017 at 04:44 PM
    Thanks! Got it fixed!