What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I get autoresponder to work?

    Asked by chapelwood on April 04, 2017 at 02:08 PM

    On our form Chapelwood's Event Promotion Request, the autoresponder feature is not working. I saw another thread on the same topic where the solution was to delete the email field and then add it back in. That will not work for us, as deleting a form field deletes the contents of that field for all submissions, and we need the data we have.

    Any other ideas?

    Page URL:

  • Profile Image

    Answered by Sven on April 04, 2017 at 04:51 PM

    I have just cloned your form, tested the submission, and I was able to receive an autoresponder email without any issues. Can you please give more details as to what exactly is not working in that feature? are users not receiving autoresponders? If that's the case, you might want to advice them to check their spam folder, as emails might sometimes be filtered as spam.


    Thank you.