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    Conditions not working on some forms

    Asked by shannoncris on April 04, 2017 at 03:48 PM

    Hello! I am trying to create a form where it essentially says "if A and B are true, insert a specific number". I created a good number of these rules and double-checked them all (I have created several other forms this same way) but for some reason the rules are just not working. They work for the first couple of entries but then stop working for no apparent reason. I have been duplicating the previous rule to create the next one so they should all work the same. The form is not currently active but it's my envelope quote form. Thanks for your help!

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    JotForm Support

    Answered by Chriistian on April 04, 2017 at 07:41 PM

    Hi there,

    I checked your conditions and there are actually a lot similar to what you have just said above. In the case of this form, I think the values/calculations are not just being inserted properly to you Env Sub-total and Env Sub-total2 fields. Can you please try what I did in the GIF below? I am clicking the "$" and "." in the calculation so they turn from black to brown.

     

    Once you do that and save the form and fill out the form again, you will see the conditions will work as shown below.

     

     

    If you need further assistance, just let us know.

     

    Regards.