What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Go Back link in the PCI Error page takes you to a blank page instead of the form filled with saved data

    Asked by kyledavid on April 04, 2017 at 04:55 PM

    If you fill out the form but in the Authorize.net widget use too short of a card number (i.e. 42) the form lets you past the submit and takes you to a PCI error. If you hit the "go back" link it takes you to the page but the form doesn't reload.

    I'm currently using a script embed, and I cannot use the iframe embed as it jumps to the top of the page.

    Page URL:
    http://bvb.kdgtest.com/annual-fund.php

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 04, 2017 at 10:33 PM

    I test the form embedded on the link you have provided (http://bvb.kdgtest.com/annual-fund.php ) and I was able to replicate the issue. I was not able to take back to the form when I hit the "go back" button from the PCI error.

    However, It was working fine on the form alone: http://www.jotformpro.com/form/70873568108969.

    To fix this issue, can you please try re-embedding your form using the iFrame embed method? If you cannot use the iframe embed as it jumps to the top of the page, please try adding ?noJump on the iFrame code. 

    For example:

    <iframe id="JotFormIFrame-70873568108969" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformpro.com/70873568108969?noJump" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

     

    If you need further assistance, please let us know.
    Regards.

     

  • Profile Image

    Answered by kyledavid on April 05, 2017 at 08:20 AM

    Hello,

    I gave this a try. The go back link works now. However, when I do get to the PCI error screen, it jumps me to the top of the page even with adding "?nojump" to the form. Any thoughts?

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 05, 2017 at 09:53 AM

    Can you try re-embed again your form using the <scirpt> embed code and add this code before the <script> embed code and see if this will help fix the issue in reloading the form using the <script> embed code?

    <script type="text/javascript">
      $.noConflict();
    </script>

  • Profile Image

    Answered by kyledavid on April 05, 2017 at 10:17 AM

    I have updated the form. When I hit the "go back" link the form still does not reload - it just has a blank space.

  • Profile Image
    JotForm Support

    Answered by Welvin on April 05, 2017 at 12:08 PM

    I don't think the no script will work. I just tried this with a simple HTML page, the same blank page appears when clicking the back link in the error page.

    I will forward this thread to our developers so they can check this for us. If there are updates, you should know it through this thread. For the meantime, you may consider the iframe. Try the following codes:

    <iframe id="JotFormIFrame-70873568108969" allowtransparency="true" src="https://form.jotformpro.com/70873568108969" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    Without the window scroll script. 

  • Profile Image

    Answered by kyledavid on April 05, 2017 at 12:34 PM

    Hi Welvin,

    I tried it this way but the form wasn't tall enough. I tried adjusting the height to "auto" instead of 539px but it then was cropping even more.

    For the time being I have gone back to the script embed. Please update me when you find a resolution for this. Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on April 05, 2017 at 02:02 PM

    The auto height won't work, you need to have a fixed value. You just need to increase 539px to something bigger. That should work. Your clients can just scroll down to see the form again after clicking the back link.

    We will make sure to give you the updates here.