What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypted Form: Autoresponders are not supported

    Asked by wateramb on April 04, 2017 at 06:09 PM
    This still doesn't work for me. I have an encrypted form with an autoresponder with text only, no form data. Submitters are not getting an email.
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    JotForm Support

    Answered by Mike on April 04, 2017 at 06:23 PM

    Our developers updated us with information that Autoresponders will not be supported on Encrypted Forms.

    The data hits our servers in encrypted format, so we do not know submitted user's email. I am afraid, that this is not something that we are going to change on Encrypted Forms.