What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My customers click on SUBMIT button, but the form sometimes completes but, not always.

    Asked by mariedmd on July 03, 2012 at 10:47 AM

    My customers use this form (http://form.jotformpro.com/form/21586330625957) to uploade jpgs to send me to create posters.  This particular customer in on a Mac/Chrome,  She used the form this past Wed and it sent everything through fine.  She used it yesterday and it would not process the form to completion.  She filled it out, attached the image, hit the SUBMIT button and her cursor just kept spinning endlessly.  We have plenty of room on our JOTFORM account (60% of storage capacity).  She is NOT the only customer this happens to.  The others are one PCs usind IE and FIREFOX.  So I don't think it's a hardware, browser or connectivity issue.  PLEASE ADVISE.  I'm trying to grow my business and I don't want to look like a rookie. I just want a simple/easy experience for my customers! 

    THANKS -Marie Diaz

    Page URL:
    http://form.jotformpro.com/form/21586330625957

  • Profile Image

    Answered by jeanettebmz on July 03, 2012 at 12:39 PM

    Hello Marie

    Please accept our apologies for all the incoveniences you are experiencing to.

    We are having some intermittent issues with our CDN servers  , so you need to modify the URL of your form in your page

    from  http://form.jotformpro.com/form/21586330625957

    to  http://www.jotformpro.com/form/21586330625957

     

    Let us know if the problem still persist

    Jeanette