What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All Forms are Disabled

    Asked by avb5983 on April 05, 2017 at 12:14 AM

    It seems that all my forms are disabled.  Can you help me troubleshoot the issue?

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    JotForm Support

    Answered by candy on April 05, 2017 at 04:32 AM

    Hello,

    We're sorry for the inconvenience you have.

    I've checked your account and I've seen that your account has been auto-suspended by our automatic phishing detection system due to phishing because of your form named "Credit Card Donation". So that, your all forms have been disabled.

    As far as I check, you've been using a payment gateway (Stripe) in your form and phishing is not the intention. So, I've reactivated your account again.

    Thank you for your understanding.