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JMoeyAsked on April 5, 2017 at 2:11 AM
Hello,
In my JotForm Submission page I do not have anymore submissions but in my Weebly Dashboard there are still some submissions. How can I delete it from the Weebly Dashboard?
Jeffrey Moey
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SvenReplied on April 5, 2017 at 5:22 AM
I have just checked your forms and I can confirm that you don't have anymore submissions, Our weebly app integrates your JotForm submissions automatically. It's most likely a browser issue, I suggest logging out and logging in back again. If the issue is not resolved then please get back to us so we can assist you further.
Thank you.
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JMoeyReplied on April 5, 2017 at 5:44 AMI’ve done:-
Logout Weebly.com
Cleared the browser data: Cookies and Cached images & files
Login again
The problem still exists. Infact I’m using the latest macOS Sierra version 10.12.4.
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Support_Management Jotform SupportReplied on April 5, 2017 at 8:14 AM
Hey Jeffrey - The forms shown on your first screenshot seem to be different when compared with the forms found inside your account.
Inside your account (JMoey) you have 3 forms, all with 0 submissions:
Renewal Form - 70940793541460
Biz Partner Renewal Form - 70940772439463
Insurance Renewal Form - 70940842841458
And here's your screenshot:
Frosty Blue
Motor Insurance Proposal Form
Motor Insurance Proposal Form
Motor Insurance Proposal Form
Motor Insurance Proposal Form
You'd notice that none of the forms match, and from these, I can assume that the account you used when you added the JotForm App inside Weebly was different from the account you're using right now.
To confirm this, please get back to us with Form ID/URLs of each of the 5 forms above.
Alternatively, you can just try to remove/delete the JotForm App inside Weebly. Afterwards, click the ADD button on this page https://www.weebly.com/app-center/jotform
Complete guide: Adding-a-form-to-your-Weebly-website
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JMoeyReplied on April 5, 2017 at 8:45 AMHi Jim,
I followed your instruction and now everything is working well.
Thanks for your help.
Regards
JMoey
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Support_Management Jotform SupportReplied on April 5, 2017 at 10:12 AM
Awesome news! Glad that worked. If you need more help, just open a new thread so we can assist you.