What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-Users: Changes on forms are not saving and page is redirected to "My Forms".

    Asked by milladesignmaccom on April 05, 2017 at 06:08 AM
    And another thing, I'm trying to edit a text and delete a text in the form, but each time I get thrown out. I've changed browser to Chrome from Safari but it does not help.
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    JotForm Support

    Answered by Charlie on April 05, 2017 at 06:19 AM

    May we know what field you are trying to edit?

    I cloned your form and tested it on my account, but I'm unable to replicate the problem, I can edit and delete "Text" field on my end. Here's a screencast: 

     

    Does the action in my screencast same with the actions in your end? If you could provide us more details, that would help us better. 

    We'll wait for your response. 

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    Answered by milladesignmaccom on April 05, 2017 at 04:29 PM

    hmm I've tried all day to delete a sentence. Rabatt:.... but every time I delete and press save on the right side,  I get thrown out and have to open the form again and its not being saved...

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    JotForm Support

    Answered by Kevin_G on April 05, 2017 at 08:12 PM

    I've tested this on my end and I can see the issue as well, it only seems to happen when you edit a form from a sub-user account, I could also see it happens when you try to save any change on a form. 

    I will forward this to our second level so our developers can investigate the issue, we  will let you know as soon as we receive any update about it.