What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The google chrome jotform notifier extension shows a new form submission but there isn't

    Asked by webdoctorsplus on April 05, 2017 at 07:15 AM

    I have messages saying there is a new submission to the form "heading" (which we do not have.) It says though that we are not authorized to view this. Why are we seeing this?

    Page URL:
    https://www.jotform.com/submissions/70927910313352

    Screenshot
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    JotForm Support

    Answered by seth on April 05, 2017 at 09:40 AM

    Hello,

    I added the extension and I can also see those submissions:

    I am escalating this issue to our developers. We will fix it as soon as possible.

    Thank you very much for reporting this issue.

     

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    JotForm Support

    Answered by NeilVicente on July 01, 2017 at 09:34 AM

    Hi,

    We have released a new version of the notifier. This version fixes the issue you have reported in this thread.

    To update, remove the existing extension, then add the updated version.

    Let us know if you have any other questions or concerns.

    Cheers!