When I add a user the invitation arrives but user can't open link to create account

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    Louisefr
    Asked on April 05, 2017 at 07:27 AM

    I added a user but when the user received the invite you cant open the create account link it says invalid address. have tried twice and tried different browsers. Please advise.

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    Welvin
    Answered on April 05, 2017 at 09:56 AM

    Do you still have the invitation link? Can you share it? I just tried the sub-account user, the link is working for me. 

    I think the link is truncated for some reason causing the error. We need to figure that out. I checked your email logs, I cannot seem to find it there.