When I add a user the invitation arrives but user can't open link to create account

  • Louisefr
    Asked on April 5, 2017 at 7:27 AM

    I added a user but when the user received the invite you cant open the create account link it says invalid address. have tried twice and tried different browsers. Please advise.

  • Welvin Support Team Lead
    Replied on April 5, 2017 at 9:56 AM

    Do you still have the invitation link? Can you share it? I just tried the sub-account user, the link is working for me. 

    When I add a user the invitation arrives but user cant open link to create account Image 1 Screenshot 20

    I think the link is truncated for some reason causing the error. We need to figure that out. I checked your email logs, I cannot seem to find it there.