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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I add a user the invitation arrives but user can't open link to create account

    Asked by Louisefr on April 05, 2017 at 07:27 AM

    I added a user but when the user received the invite you cant open the create account link it says invalid address. have tried twice and tried different browsers. Please advise.

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    JotForm Support

    Answered by Welvin on April 05, 2017 at 09:56 AM

    Do you still have the invitation link? Can you share it? I just tried the sub-account user, the link is working for me. 

    I think the link is truncated for some reason causing the error. We need to figure that out. I checked your email logs, I cannot seem to find it there.