What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not recieving submissions

    Asked by Bernhardvk on April 05, 2017 at 08:44 AM
    Page URL:

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    JotForm Support

    Answered by Sven on April 05, 2017 at 10:40 AM

    I have checked your forms, and it seems like the email address is in the bounce list, this is due to several reasons, usually because your mail service provider is rejecting messages due to suspected spam. 

    To remove yourself from the bounce list, please follow this guide:

    How to Remove Your Email Address from Bounce List


    Also, please follow this guide if you would like to prevent this issue from happening in the future:

    How to Prevent Email Bouncing Related Issues


    Thank you.