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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text field : showing strange characters when running the form

    Asked by travisfoote on April 05, 2017 at 09:35 AM

    The form was created without any symbols in the text.  After a day or so I noticed some of the text has changed with some symbols added in.  Here is an example  Landlordâs 

     

    Page URL:
    https://form.jotform.com/70673642507155

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    JotForm Support

    Answered by Sven on April 05, 2017 at 11:37 AM

    I have cloned your form to my account, and I was able to reproduce the same issue, texts are being changed into some random characters, and the form seems to be set up correctly without any problems. 

    I have assigned this to our development team to look into it, and we will update you via this thread.

     

    Thank you.

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    Answered by travisfoote on April 05, 2017 at 11:45 AM
    thank you. it appears to be where ever there is a apostrophe and = sign
    ...
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    Chief Technology Officer

    Answered by eee on April 05, 2017 at 12:12 PM

    Hey @travisfoote,

    Did you copy/paste the text from Microsoft Word / HTML ?

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    Answered by travisfoote on April 05, 2017 at 12:44 PM
    I have a separate issue with the same form. I had someone complete the form
    yesterday and it did not store all the form data in the google sheet. It
    was missing almost all the form field information they added including the
    attachments they uploaded. How do we get that checked?
    ...
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    Answered by travisfoote on April 05, 2017 at 01:44 PM
    it was copied and pasted from a page on our WordPress site
    ...
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    JotForm Support

    Answered by Mike on April 05, 2017 at 03:21 PM

    Thank you for your update. As a workaround to the special characters issue displayed on the form, you may try using a 'Paste as plain text' option to paste the text.

    The issue about the Google Spread integration has been moved into a separate thread:

    https://www.jotform.com/answers/1112254

    It will be addressed shortly.