My account is auto suspended when I try to log in

  • Melissa Pettingill
    Asked on April 5, 2017 at 10:41 AM

    Good morning! Help please! I went to log into my account this morning and it displays a Login failed- AUTOSUSPENDED 

    message. 

     

    Can you please tell me why I'm getting this message please. 

     

     

    Thanks for your help!

     

    Melissa

    Jotform Thread 1111914 Screenshot
  • BJoanna
    Replied on April 5, 2017 at 12:30 PM

    Your account is autosuspended by our phishing system because of your Reset External Applicant's Password form.

    Please note that collecting of login credentials (such as password) is against our terms of use.  

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have removed word "Password" from title of your form and I have activated your account.

    Let us know if you need further assistance. 

     

  • Pawan Kumar
    Replied on June 8, 2017 at 1:41 PM

    Please Help to enable this account!

    My account is auto suspended when I try to log in Image 1 Screenshot 20

  • BJoanna
    Replied on June 8, 2017 at 2:49 PM

    @Pawan Kumar

    I saw that you reported your issue on another thread, https://www.jotform.com/answers/1167640 

    My colleage will reply to you on that thread shortly.  

  • BJoanna
    Replied on June 29, 2017 at 3:43 AM

    @Jorge Dantas

    It seems that your reply is not shown on this thread. I saw that you reported your issue on another thread as well: https://www.jotform.com/answers/1186961 

    We will provide you and answer there shortly.