What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is auto suspended when I try to log in

    Asked by Melissa Pettingill  on April 05, 2017 at 10:41 AM

    Good morning! Help please! I went to log into my account this morning and it displays a Login failed- AUTOSUSPENDED 



    Can you please tell me why I'm getting this message please. 



    Thanks for your help!



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    JotForm Support

    Answered by BJoanna on April 05, 2017 at 12:30 PM

    Your account is autosuspended by our phishing system because of your Reset External Applicant's Password form.

    Please note that collecting of login credentials (such as password) is against our terms of use.  

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have removed word "Password" from title of your form and I have activated your account.

    Let us know if you need further assistance. 


  • Profile Image

    Answered by Pawan Kumar  on June 08, 2017 at 01:41 PM

    Please Help to enable this account!

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    JotForm Support

    Answered by BJoanna on June 08, 2017 at 02:49 PM

    @Pawan Kumar

    I saw that you reported your issue on another thread, https://www.jotform.com/answers/1167640 

    My colleage will reply to you on that thread shortly.  

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    JotForm Support

    Answered by BJoanna on June 29, 2017 at 03:43 AM

    @Jorge Dantas

    It seems that your reply is not shown on this thread. I saw that you reported your issue on another thread as well: https://www.jotform.com/answers/1186961 

    We will provide you and answer there shortly.