What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Form Builder 4.0: Form opening again instead of Thank You page after submitting

    Asked by candy on April 05, 2017 at 11:29 AM

    Our user named "AutoOneBP" has reported us that he gets a server connection error Upon submitting a form. (form ID: 63480192931861)

    I have tested his form and I have received a different kind of error. I have fulfilled the form and submitted, the form opened again instead of the Thank You page despite having set a default Thank you page as seen below:


    I have cloned the form on my side in order to test it (cloned form ID on my side: 70944208423959). I was able to see a Thank You page as seen below:

    However, this is not the Thank You page have been set to the form as you can see the screenshot below:

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    JotForm Support

    Answered by Rose on April 12, 2017 at 10:14 AM

    Hi Candy,

    I was informed by the developer that user had redirected form again due to a condition in the form actually. After deleting that condition, the form works as expected.

    Please inform user accordingly.