Form Builder 4.0: Form opening again instead of Thank You page after submitting

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    candy
    Asked on April 05, 2017 at 11:29 AM

    Our user named "AutoOneBP" has reported us that he gets a server connection error Upon submitting a form. (form ID: 63480192931861)

    I have tested his form and I have received a different kind of error. I have fulfilled the form and submitted, the form opened again instead of the Thank You page despite having set a default Thank you page as seen below:

     

    I have cloned the form on my side in order to test it (cloned form ID on my side: 70944208423959). I was able to see a Thank You page as seen below:

    However, this is not the Thank You page have been set to the form as you can see the screenshot below:

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    Rose
    Answered on April 12, 2017 at 10:14 AM

    Hi Candy,

    I was informed by the developer that user had redirected form again due to a condition in the form actually. After deleting that condition, the form works as expected.

    Please inform user accordingly.