What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I set a new auto-responder to send later, will it be sending to old submissions too?

    Asked by FCCBusinessSolutions on April 05, 2017 at 12:33 PM
    If I add a second auto-responder email that is scheduled for a later date. Will it send to everyone who has already submitted, or only those who have submitted since the creation of the second email?
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    JotForm Support

    Answered by Kiran on April 05, 2017 at 12:35 PM

    I believe this should be working for new submissions only. Please allow me to test it further and get back to you with results for accurate information. 

    Thank you for your patience. 

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    JotForm Support

    Answered by Kiran on April 06, 2017 at 04:14 PM

    Thank you for being patient. I have checked the feature and see that the newly scheduled auto-responder is sending the emails to the submissions received after setting up the auto-responder only. The old submissions will not be able to receive the scheduled auto-responder.

    Hope this information helps!