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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Send notification to a specific email address if last name begins with specific letters.

    Asked by lisachap on April 05, 2017 at 01:02 PM

    First let me say, I like all the new changes with Jotform. It took me a minute to use the new form, but it is very easy. Thank you for making jotform even better.

    I have searched the forums and I am not sure if we can do this.

    This form: https://form.jotform.com/51586709208967 is where people request a call back.

    This is what I want: If their last name begins with A-L that it goes to one email and it their last name begins with M-a it goes to another. Is this possible?

    Thank you,


    Page URL:

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    JotForm Support

    Answered by BDAVID on April 05, 2017 at 03:11 PM

    You can accomplish this with the Substring widgethttps://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form 

    However,  you will need to split your first and last names into a Short Text Entry field each:

    Then you can get the first two characters of the last name using the Substring widget, example:

    See how it works:

    Now, you just need to hide the Substring widget:

    Finally, create your conditions to send the notification to a specific email: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer 

    Here is my demo form: https://form.jotformpro.com/70945555888980 

    You can clone and use it if you want to: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you need more help.

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    Answered by lisachap on April 15, 2017 at 09:22 PM

    Thank you. I am going to try it. I need to watch a few times.

    I appreciate all your help.