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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting email notifications on any of my test uploads

    Asked by CaveArtPrinting on July 03, 2012 at 01:21 PM

    I believe I've correctly filled out the conditions for this form to be notified when someone uploads a file 

    Page URL:
    http://caveartprinting.com/canvas-options.html

    Screenshot
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    Answered by pinoytech on July 03, 2012 at 01:46 PM

    Hi,

    We are sorry for the inconvenience that may have caused. Can you please your email provider and request them to add JotMail's IP Addresses to their whitelist.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    If this still doesn't work, please do let us know so we can investigate the said issue and assist you further.

    Thank you!

  • Profile Image

    Answered by CaveArtPrinting on July 03, 2012 at 02:12 PM

    Absolutely not! That's a totally unacceptable answer, my email is a gmail account and it should be a simple matter to forward me an email. I've been looking at these forums and it seems like a lot of inconsistancy in the answers to the same problem.

  • Profile Image

    Answered by CaveArtPrinting on July 03, 2012 at 02:34 PM

    Okay, I resolved the problem, the forwarding from my .com account email address was not working to send it to my Gmail account so my mistake and my appologies.

    Thank you