What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Return reply on jot form submittals

    Asked by TKEQQ on April 05, 2017 at 02:09 PM

    When we reply to a jotform submittal the return email is pre-populating the customer contact name and not our sales representative.  this is hugh because critical information is being missent to the customer directly and not through the sales representative.

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    JotForm Support

    Answered by david on April 05, 2017 at 03:37 PM

    While setting up email notifications things like sender name and reply-to email address can be set under the recipients tab:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    You can update the reply-to address to the correct field if the current one is not the one that should be used. 

    If that is not working as expected, let us know the form you are working with and we will be happy to have a look.