Can't edit form once published.

  • Joelhendricks
    Asked on April 5, 2017 at 2:48 PM

    I noticed others asking out to edit a form once it was published, but couldn't get a solid answer.

     

    I attached a screen shot of my options.

    Jotform Thread 1112228 Screenshot
  • Sven
    Replied on April 5, 2017 at 4:07 PM

    You can edit forms after they have been published. I have just checked your account, and I was able to get the option to edit form, and all the other options in the More menu. Please see image below:

    Cant edit form once published Screenshot 20

     

    Can you try logging out, clearing JotForm cache and cookies on your browser, and logging on back again?

    If the issue is not resolved please get back to us so we can assist you further.

     

    Thank you

  • Joelhendricks
    Replied on April 5, 2017 at 6:44 PM
    Try the other forms. I can do that one too now, I feel like it's because
    you did it tho.
    Please try the other forms and let me know.
    ...
  • Kiran Support Team Lead
    Replied on April 6, 2017 at 1:36 AM

    I have checked your account and see that the forms are editable normally. Please see the screencast below:

    Cant edit form once published Screenshot 20

    Could you try once again and let us know if you are able to edit the forms? Please get back to us if the issue still persists. It would be helpful if you can provide us with the screenshot so that we can further investigate the issue.

    Thanks!