What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FROM DISABLED - back under my 1GB limit - form still does not show

    Asked by modelinc on January 05, 2011 at 10:16 AM

    Hi guys,

     

    I'm a longstanding user of your service but I must admit, I've been a little disapointed as of late.

     

    I watched the service go through complete re-development and stuck with it whilst you guys iron out numerous 'teathing' problems.  I received a message yesterday saying my forms were now disabled and that I had to upgrade to a professional account.  In over 18 months use, I've never gone over 5GB - so there is no way that it is viable for me to pay $49.95 per MONTH for 100GB!?  I simply do not need that amount of space.

     

    I'm happy to continue on the 1Gb plan, however, my account is now only 300mb and my forms are still disabled?

    I'm trying my best not to moan, but there have been countless problems with your product and I just feel you should look after your customers a little better.  I had 24 hours to one by one lower my limits, and felt almost pressured into subscribing to a $50 per month account!?! $50 per year, I'd be happy, $50 per month!? lol

    Please advise.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 06, 2011 at 11:34 AM

    Sorry about that. Your account is enabled now. I wish you emailed us instead of posting multiple entries in the forum. We look at the forum less and as a Premium user you have email support.